Refund Policy
Effective Date: November 2026
At BlackFriday Copilot, we provide a high-performance forensic tool designed to give you a definitive edge during peak shopping seasons. To protect our infrastructure and ensure fairness to all active users, our refund policy is strictly enforced.
1. Monthly Subscription & Cancellations
The Copilot Engine operates on a $10 monthly subscription model. You are free to cancel your subscription at any time through your dashboard or via Paddle. Canceling prevents any future charges. However, forgetting to cancel your subscription before your next billing cycle does not entitle you to a retroactive refund for that month.
2. The 7-Day Initial Guarantee
We offer a full 100% refund within the first 7 days of your initial subscription purchase. This window is designed to let you test the Forensic Auditor and the 24/7 Sniper. Refund requests submitted after the initial 7-day window has expired will be automatically denied.
3. Accepted Grounds for Refund
Within the eligible 7-day window, we will gladly issue a full refund if:
Technical Downtime
The Copilot Engine experienced significant, documented downtime during critical sales events that prevented you from using the service.
Billing Errors
You were erroneously double-charged or experienced a billing anomaly caused by our Merchant of Record (Paddle).
4. Non-Refundable Scenarios (Abuse Protection)
To protect our machine learning servers from abuse, we strictly do not issue refunds for the following reasons:
- "I didn't find any good deals." The purpose of our AI is to expose fake discounts. If the tool revealed that the deals you audited were scams, the software successfully protected you. This is a successful use case, not grounds for a refund.
- Lack of Usage: Failing to use the tool after purchasing the subscription does not qualify you for a refund.
- Unsupported Merchants: We clearly list our supported stores (Amazon, Walmart, Best Buy, Target, eBay). Refunds will not be granted for attempting to audit unsupported third-party or independent Shopify stores.
5. Payment Processing & Timelines
All financial transactions and refunds are processed securely by Paddle. Once our team approves a valid refund request, Paddle executes the reversal immediately. However, standard banking protocols dictate that it may take 3 to 5 business days for the funds to reflect on your credit card statement or bank account.
6. How to Request a Refund
If you fall within the 7-day initial window and meet the accepted criteria, please email our support team with your Paddle Order Receipt and a brief explanation of the technical issue.
Contact: help@blackfridaycopilot.com
Corporate Identity & Liability
BlackFriday Copilot was independently founded by Suraia Laura Esteves Cautingo with the mission of protecting consumers during seasonal sales.
Legal Disclaimer: BlackFriday Copilot operates as a distinct software entity. The Founder assumes no personal legal liability for financial transactions, refund processing, or service disputes. Paddle acts as the Merchant of Record for all sales and manages the final execution of all financial transactions.